Refund, Returns & Privacy Policy

1. Shipping Service Cancellation & Refunds

At Anonymous Express, clients may cancel a booked shipment and receive a full refund up until the point of physical carrier pickup and airway bill manifest generation.

• Pre-Dispatch Cancellation: 100% refund of all shipping charges and handling fees.
• In-Transit Interceptions: If a shipment is recalled while in international transit, actual transit freight incurred up to the return depot will be deducted from the refunded balance.
• Processing Time: Approved refunds are credited to the original payment method within 3 to 5 business days.

2. Undeliverable Consignments & Return to Origin

In events where a consignee is unavailable after multiple delivery attempts, or where international customs clearance is denied due to local regulatory constraints, the consignment will be safely transferred to a secure regional depot. The sender will be notified immediately to arrange either an address update or Return-to-Origin (RTO) routing.

3. Privacy Policy & Data Encryption

We adhere to strict data minimization and international confidentiality standards.

• Information We Collect: Sender and receiver names, physical shipping addresses, contact telephone numbers, package dimensions, and customs declarations.
• Telemetry Logging: GPS coordinates, checkpoint timestamp logs, and carrier airway bills are stored securely in encrypted databases.
• Data Sharing: Data is strictly shared only with necessary courier carriers (DHL, FedEx, UPS, USPS) and relevant customs authorities to facilitate physical transit and border clearance.

4. Claims & Transit Protection

In the rare event of transit damage or shipment loss, formal claims must be lodged within 14 calendar days of the scheduled delivery date. Contact our claims desk at support@anonymousexpress.com with your tracking reference number and documentation.